Q. Do I need to re-paper account opening forms? Will it be new T&C’s?
A. No you will not need to re-paper your existing clients.
There will be new T&C’s for your clients moving forward which we will provide you prior to migration.
Q. Do I need to re-paper direct debit forms?
A. No, current direct debit forms will be novated so no re-papering is required.
Q. Do I need to notify my clients of this change?
A. Yes, your clients will need to be notified of the change of clearer.
We will provide you with some sample wording you can use.
This will be a negative consent mail out so your clients do not need to take any action.
Q. What date will the migration take place?
A. This migration will take place across 2 weekends in May.
The target dates are the 11th and 12th of May and the 25th and 26th May.
Your Relationship Manager will be in touch to let you know which of these dates you will be included in.
Q. Will I need to provide new SSI’s to my DVP providers?
A. Yes, we will provide you a copy of our new Standard Settlement Instructions (SSI’s).
Q. Will I need to cancel open orders before the migration?
A. Yes in most cased any open orders will need to be purged prior to the migration.
You Relationship Manager will provide you with details on this process.
Q. Will my account numbers change?
A. A two-letter prefix will be added to your account number, but the number will remain the same.
Q. What will this mean for data feeds? Will we need to make any changes?
A. As there will be some slight changes to account numbers, branch and adviser codes there
will be some adjustments required to current data feeds.
This will be handled internally by the FinClear team as part of the migration.
Q. Will my logins change to TradeCentre?
A. No, your TradeCentre logins will remain the same however we will permission your existing logins to the new SUMMIT accounts.
Q. Will my logins change to IRESS?
A. No, your Iress logins will remain the same however we will permission your existing
logins to the new SUMMIT accounts.
Q. Will all my historical data move as well?
A. Yes, your historical data will be moved as part of the migration.
Q. Will daybooks still look the same? What will change?
A. There will be some slight changes to the daybooks however all current information will still remain in the report.
Your Relationship Manager will provide you with a sample of this report.
Q. I have scheduled client reports – will they remain intact?
A. Yes, any scheduled reports you are currently receiving will remain.
Q. What will our PID be?
Q. Will my branch and adviser codes change?
A. Yes, your branch and adviser codes will change.
We will provide you these new codes as soon as possible.
Q. Will my brokerage codes change?
A. No, your brokerage rates will remain intact.
Q. Will this affect our clients logging into TC Wealth client?
A. No, there will be no change in how your clients log into TC Wealth Client.
Q. Will my non sponsored holdings be migrated?
A. Yes, we will copy over non sponsored holdings as part of the migration.
Q. Will clients BPAY reference change?
A. Yes, because of the alpha prefix being added to the ibroker account number, the BPAY ref will change.
Your Relationship Manager will be in touch with this information.
Should your question about this migration not have an answer on this page, please contact your Relationship Manager.